With our Veteran owned Nursery Guarantee, we believe in being an Honorable Nursery that gives its commitment with the courage to do so! We Will Do What is Right!
You may have heard horror stories about purchasing from other companies that treat their customers with disrespect and give them the proverbial "run around" when trying to correct an error that has been made. You need not to worry about this from Hand Picked Nursery, this will not be the case in the unlikely event that an error or problem occurs. We are kindhearted and reasonable people who are willing to work out issues, not compound them.
When you receive your plants and plants are missing, arrives damaged or not correct, you must send us a photo of the what you received within 24 hours.You can send them via text (919-696-0328) or email: firstname.lastname@example.org. I do not hide from a sale and I am here to help. Please make sure to contact us right away. We guarantee our plants for 30 days.
If your plant starts heading south fast, just give us a call at 919-696-0328 and we can try to help recover the plant. Within 30 days of the purchase date, simply take a picture from the first week and then a progression photo two weeks later (if second week's photo looks bad we will reship then) and a new item will be shipped to you.
Hand Picked Nursery