The Hand Picked Nursery Guarantee

At Hand Picked Nursery, we want every customer to feel confident about their purchase. That’s why we back every order with our 30-Day Growth Guarantee.

If you follow our planting instructions and your plants don’t begin growing within 30 days of arrival, we’ll replace them free of charge (shipping fee applies). Most plants show signs of growth within just a few days, though some varieties, such as raspberries and asparagus, may take up to six weeks to sprout.

If you ever have a question or concern, we’re just a call or text away and happy to help!

30-Day Growth Guarantee

We stand by the quality and vitality of our plants. To qualify for the guarantee, please:

• Contact us immediately if you’re not satisfied upon receiving your order.
• Provide clear photos of your plants in their planting setup (do not remove them).
• Email us at info@handpickednursery.com or text 919-696-0328 to start your claim.

Once we confirm your planting setup and that our care instructions were followed, we’ll happily send replacement plants (shipping fee required).

Guarantee Conditions

To keep our guarantee fair and transparent:

• Covers only purchased plants. Complimentary extras are not included. Example: If you order 25 plants and receive 27, and six die, we’ll replace up to four.
• You must provide photos of the plants as they were planted to be eligible.
• Contact us within 30 days of receiving your plants.
• For best results, always follow our Planting Instructions and reach out before planting if you have questions.

Tip: Our team loves helping! Don’t hesitate to text or call before planting — we’re always happy to provide quick, friendly advice.

How to Claim

1. Call, text, or email us within 30 days of delivery.
2. Send photos of the plants as they’re planted in their setup.
3. We’ll review and confirm eligibility.
4. Once verified, we’ll arrange your replacements (shipping fee applies).

There’s no need to return your plants — our process is designed to make things as easy as possible for you.

Our Promise

Your success is our success. Every plant we ship is grown, packed, and inspected with care so you can feel confident about your order.

We enforce this guarantee to ensure every customer receives fair, transparent, and supportive service from start to finish.

If you ever have a concern, reach out — we’ll always do our best to make it right.

Call/Text: 919-696-0328
Email: info@handpickednursery.com